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MCCO COVID-19 Update: All Monroe County DMVs to Remain Closed through April 29, Announces Expansion

April 9, 2020 (Rochester, NY) On Monday, April 7, Governor Cuomo issued an Executive Order extending NY on Pause throughout the current month. Included in this Order was an extension of the mandated closure for all in-person transactions of both State and County-run Department of Motor Vehicles (DMVs).

In response to Governor Cuomo’s recent Executive Order, all four Monroe County DMV branches in Greece, Irondequoit, Henrietta, and Rochester will now extend their closure until April 29.

“We ask for residents’ continued patience as this Executive Order prohibits us from providing a majority of DMV services. Many of these require our staff to conduct physical review and inspection of documents, along with updating photos. We ask for continued patience and hope everyone is prioritizing their needs and staying home as much as possible,” Monroe County Clerk Jamie Romeo said.

Last week, Monroe County Clerk Jamie Romeo announced a new system to process new vehicle registrations and license plate transfers through the U.S. Mail. Since mid-March, the Monroe County Clerk’s Office has continued to provide ONLY the below protocols during the State of Emergency:

- Plate Surrender Drop Off at County Office Building and Irondequoit DMV

- Commercial Automobile Dealer Work Drop Off

- 60 Online Transactions provided by NYS DMV

The Monroe County Clerk’s Office also announced today the addition of many new documents that can be accepted through the eRecord system. eRecord is the online portal used by the County Clerk’s Office to accept and record land recordings. As many within the real estate industry have been classified as “essential,” the Clerk’s Office has worked to provide and promote the online eRecord system.

“I want to thank the number of customers who have worked with us as we continue to update our eRecord system.” Deputy County Clerk Rebecca Case Caico stated. “Since the beginning of this crisis, our staff has continued to work hard on behalf of the residents of Monroe County.”

To stay up-to-date with all the new policies and procedures at the County Clerk’s Office, we encourage you to check our COVID19 Updates webpage.


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