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Monroe County DMVs Expanding Appointment Access

Backlogs Continue to Diminish, Residents Urged to Plan Ahead

September 4th, 2020 (Rochester, NY) This afternoon, Monroe County Clerk Jamie Romeo announced the expansion of additional appointment slots for all non-permit testing appointments at Monroe County DMVs. Under Governor Cuomo’s Executive Order 202.43, all county-run Department of Motor Vehicle offices were allowed to reopen to in-person transactions if conducted by appointment only.

After working through backlogs due to the State mandated shut down and adapting remote services to more effective processes, Monroe County DMVs today will be able to open 100’s of additional appointment slots during the current 90 day booking period. In the month of August alone, Monroe County DMVs provided 10,383 appointments to the public. Of those appointments, 39% (or 4,046) go unserved due to no shows.

“We understand the frustrations many are experiencing regarding the DMV, many of which we share.” Monroe County Clerk Jamie Romeo stated, “We continue to monitor and adjust our appointment system, in order to provide more access to services while also adhering to safety guidance from the Monroe County Department of Public Health, the NYS Health Department, and the CDC regarding the ongoing concerns of the spread of COVID-19. We continue to ask all of our residents to also do their part as our dedicated staff continues to step up in service to their community. If you are not going to utilize your DMV appointment, please cancel it so another resident may access it.”

Monroe County residents continue to have many ways to have complete DMV services. Those include:

In-Person Appointments: Unlike State-run DMVs, Monroe County has opened up their appointments to ALL DMV transactions, including vehicle registrations. The system books 90 days out, providing thousands of appointment slots at four DMV branches. (

Mail-In Options: As of August 3, 2020, several DMV transactions remain available through the U.S. Mail, with an average 3-week turnaround time to complete the transaction. (

Plate Surrender Drop Bins: Bins are available outside all four of the Monroe County DMV branches. To cancel a vehicle's registration and remove it from your insurance policy, you can use any drop box location or our mail-in address to surrender your plates. (

“I want to again thank all of the staff of the Monroe County Clerk’s Office in both our Downtown Filing office and Auto License Bureau. We know this has been a difficult time for our entire community as we continue to manage a global pandemic and the underlying need to address structural racism and inequities throughout our Nation.”

Through Governor Cuomo’s Executive Orders and Department of Homeland Security directives, the following changes to vehicle and traffic laws remain in effect:

  • All licenses, non-driver IDs, and registrations expiring March 1st or later have been extended until further notice.

  • All inspections expiring March 31st or later have been extended until further notice.

  • The REAL ID enforcement deadline has been delayed a year, until October 1st, 2021.

Monroe County Clerk Jamie Romeo continued, “This week has thrust our community in a national spotlight, and we cannot afford to turn away when the injustices we protest happen in our own streets. Daniel Prude was a man in need of help. When his family called for help, even then they feared the worst. The videos released of his final conscious moments on this earth are horrifying and shattering. I am thankful for Attorney General Letitia James’ ongoing investigation but more remains to be done. To be the change we seek, we must all use our power to call for justice and change.”

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