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Monroe County DMVs ReOpen To Limited In-Person Services on Thursday, June 18

June 15, 2020 (Rochester, NY) Following the guidelines of the New York State Department of Motor Vehicles (DMV), Monroe County Clerk Jamie Romeo today announced that Monroe County DMVs will reopen to limited in-person transactions by appointment only starting on Thursday, June 18. In order to prioritize services that have not been accessible during the COVID-19 shutdown, Monroe County DMVs will begin taking appointments on Tuesday, June 16 for the following transactions:

  • CDL Permit Tesing

  • Exchange Out of State License for NYS License

  • First time applications for Non-Driver ID

  • First time applications to upgrade to REAL ID or Enhanced licenses or Non-Driver ID

  • Insurance Lapse Corrections

  • License Amendments (not address change)

  • License Renewal

  • Registration Amendments (not address change)

  • Renew CDL License

  • Replace Lost, Stolen, or Peeling Plates

  • Replace Lost, Unexpired Driver's License/Permit/CDL/Non-Driver ID

In following with the State’s reopening guidelines, three of the four DMV branches will reopen for appointments only on June 18.  The branches located in Henrietta, Irondequoit, and Rochester will be open but Greece will remain closed pursuant to executive orders around malls. Walk-in services will not be available to customers. Customers may enter an open DMV branch only with a valid appointment, who adhere to the temperature screen and wear a face covering. At this time, only CDL permit testing will be conducted as we’ve been instructed by NYS DMV that ‘Class D permit tests will commence at a later time in alignment with the State's reopening.’

Residents are encouraged to visit to review information regarding the reopening and to make an appointment. The appointment system will not be available until Tuesday, June 16. Residents without internet access can call (585) 753-1649.

In following with the NYS DMV guidelines, many transactions will continue to be restricted to only mail-in or drop off processing. Secure drop boxes remain available outside the Henrietta, Irondequoit, and Rochester DMV branches. More information is available at

“As the Finger Lakes Region enters Phase 3, we ask residents to check our website prior to visiting any DMV branch – including those amongst our peer counties,” Monroe County Clerk Jamie Romeo stated. “As we continue to wait for additional guidance from the State, County-run DMVs are in the process of organizing individual soft reopenings, and internal processes and protocols may differ. I want to commend my colleagues across the State, who continue to navigate and innovate our responsibilities as Motor Vehicle Reps for our area during these unprecedented times.”

Through Governor Cuomo’s Executive Orders and Department of Homeland Security directives, the following changes to vehicle and traffic laws remain in effect:

  • All licenses, non-driver IDs and registrations expiring March 1st or later have been extended until further notice.

  • All inspections expiring March 31st or later have been extended until further notice.

  • The REAL ID enforcement deadline has been delayed a year, until October 1st, 2021.

To stay up-to-date with all the new policies and procedures at the County Clerk’s Office, we encourage you to check our COVID19 Updates webpage.

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